Fave Gift Card - Terms and Conditions

  1. Fave is a cashless payment mechanism developed by the Company that allows the customers making purchases at the merchant outlets to make cashless payments via a QR code (“Customer”). Fave also provides a value-added service of cashback in the form of virtual points,subject to the terms and conditions mentioned hereunder (“Cashback”).
  2. The Cashback T&Cs shall be effective from date of acceptance by the Customer.
  3. Cashback will be issued to eligible Customers paying using Fave for each specific merchant at the rate as displayed on the merchant page of the App.
  4. The Cashback will be credited in the form of virtual pointsinto the Customer’s Fave account which will be redeemable as instant discount against the subsequent purchase by the Customer at the merchant outlet using Fave.
  5. Cashback can only be used at the same merchant’s outlet(s).
  6. Cashback is not transferable from one merchant to another.
  7. Cashback is not exchangeable for cash at any of the merchant’s outlet(s) nor at Pine Labs.
  8. The Cashback will be valid for a period of as specified in the“Savings History” page in the App and will be cancelled from Customer’s Fave account upon expiry.
  9. Unutilised Expired Cashback is not exchangeable for cash. For the avoidance of doubt, Cashback Has monetary value only when it is applied as a discount on subsequent purchase. Therefore, the Customer will not have, or be entitled to claim from Pine Labs, any rights and/or interests in respect of unutilised expired cashback.
  10. The merchant is solely responsible for providing the goods & services purchased by the Customer at the Merchant outlet, including but not limited to, delivery, Customer Service, after-sales-service and return management. Pine Labs will have no liability towards the same.
  11. CashbackT&Cs may be updated by Pine Labs from time to time.
  12. The laws of India govern the Cashback T&Cs. All disputes shall be settled within the jurisdiction of New Delhi only.
  13. Your use of Fave will also be governed by the terms of use provided on www.pinelabs.com.
  1. This Gift Card is Issued by Pine Labs Pvt Ltd and is usable at only at Fave app.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING THE FAVE APPLICATION (“APP”) , YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS APP.

The App is owned and operated by Pine Labs Private Limited and/or its Hold Co, subsidiaries, affiliates and authorized service provider (hereinafter referred to as “Pine Labs” or “We” or “Our” or “Us” or “Company”).

Your access or use of the App, transaction on the App and use of our services hosted or managed remotely through the App are governed by the following terms and conditions (hereinafter referred to as the “Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitute a legal and binding contract between you (hereinafter referred to as “You” or “Your” or the “User”) on one part and Pine Labs on the other part.

By accepting these Terms of Use or in any way transacting on the App, or by availing any services on the App as provided by Pine Labs and its affiliates, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy, to understand Our practices, and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the App, or availing any of our services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. Please note that Pine Labs reserves the right to update/ amend these Terms of Use or any other policy included by reference at any time without notice to the User, therefore, You may periodically review this page to make sure You have the latest version of the Terms and Privacy Policy (the “Revised Version”).   The Revised Version will be effective as of the time it is posted but will not apply retroactively. Your continued use of the services after the posting of a Revised Version constitutes your acceptance of such Revised Version. Any dispute that arose before the changes will be governed by the Terms in place when the dispute arose.

1. Legal Relationship

2. Purchases and Payment

3. Holding of Funds

In order to ensure the authenticity and integrity of all transactions, the Company (including all its subsidiaries, brands, related and/or associated companies/brands) reserves the right to hold funds or proceeds from transactions under a “pending” state beyond the normal distribution period. This is done in order to avoid any risk which may be related to suspicious transactions.

4. Indemnity

By using the App and its services, You hereby agree to indemnify and keep indemnified the Company and in addition, do not hold the Company responsible for any and all liabilities, financial losses, expenses which it may incur from the misuse of the services, breach of terms and conditions or claims of infringement of intellectual property made towards the Company as a result of Your use of services.

Terms and Conditions for Cashback